I have read about  Mangga-Dua.Com in other website. What products do you sell?
We sell Indonesian kretek cigarettes, that has been remarked for their high-quality clove. The cigarettes sold are the fresh and highest quality available on the market.

What makes your products unique?
We only sell products made in Indonesia. Indonesian kretek cigarettes are popular all around the world because of their unique taste and aroma. We only sell renowned brands.

Where can Mangga-Dua.Com serve the products delivery?
We ship to almost any place in the world excepted Columbia, Israel because their duties do not allow import cigarettes. Be sure that you are from  a state or country where viewing, purchasing, or distributing tobacco related products is NOT prohibited under local laws. All of  tobacco products sold in this website are for personal consumption ONLY  (NOT for RESELLING)

How many cartons are maximum order?
There is no maximum order. Order them as many as you want but for countries with straight law about imported tobacco, we recommended that they are no more than 14 cartons per single order.

UNITED STATES CUSTOMERS:
United States customers may buy 1, 3 or 7 cartons or more as long for personal consumption only. Normally there is no duty taxes charged and passed custom clearance easily.

EUROPEAN COUNTRIES, CANADIAN AND AUSTRALIAN CUSTOMERS:
We suggest you to order only 1 carton per order if you are not willing to pay extra money for duty taxes. The maximum quantity for international acceptance limit is 10 packs or 200 cigarettes. However, we cannot guarantee that no duties will be charged as the policy for importing tobacco products is vary from place to place. If you place a larger than 10 packs or 200 cigarettes order, you will always have to pay duty taxes by your own.

Exception: UK and GERMANY customs accept limit of 50 cigarettes only, so you will always have to pay the duty taxes.
If you feel duty taxes in your country does not cost you so much, you may consider to place larger quantity order to get cheaper price benefits.
We suggest you to contact Customs Office in your country  before ordering.

What methods of payment do you accept?
You can send your payment online through MoneyGram or Western Union Money Transfer.          
                                                                                                 
I don't have any credit card. How can I buy your products?
There is payment alternatives
 
You can use Western Union Money Transfer or MoneyGram. It's quick, easy and their agents are located world wide. They will charge you a transfer fee, so we give you 5% discount. Please email us at sales@mangga-dua.com for further information.

How much do you charge for shipping cost?
Shipping cost is free. The prices is including shipping cost. You just pay cigarettes price in our list. There is no other cost, no hidden cost.

How about Taxes?
It depends on your country law. We're not responsible for paying duty taxes may applied by your local government customs. We suggest you to contact your local custom officer for more info prior ordering.

How do you ship our order?
We use PT Pos Indonesia (Government Postal Service) whose service is reliable. We ship orders (more than 1 carton) by Express Mail Service (EMS) International. If your country not listed on the EMS Destination (see below), we will ship your order by Registered Mail.  For order 1 carton we ship your order by Registered Mail.

EMS Destination from Indonesia:
Algeria, Arab Saudi, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belgium, Brazil, Brunei Darussalam, Cambodia, Canada, China, Denmark, Egypt, Finland, France, Hongkong, India, Iraq, Ireland, Italy, Japan, Germany, Kuwait, Macao, Malaysia, Maldives, New Caledonia, Nepal, Netherlands, Nigeria, Norway, New Zealand, Philippines, Pakistan, Papua New Guinea, Poland, Portugal, Qatar, Russia, Singapore, South Korea, Sudan, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom, United States, Vietnam.

How long should we wait to get our order?
We'll ship your order immediately once you inform us that your payment has been settled. It depends on destination and the distance where the order come from. Please remember, there is always a few days spent for custom/duty clearance. Delivery time using EMS average 4-21 days. It's faster than using Registered Mail (7-30 days).

Can I track my order?
EMS delivery has a tracking number. Definitely, after we ship your order, we send you a notification email with EMS tracking number to check the delivery status of your order at your government postal service website  Please note that Registered Mail does not provide a tracking number.
Do you take order at weekends?
Yes, we take orders 7 days a week. We ship most of orders on the same day we've received, except holiday.

I have question that is not listed here.
Please do not hesitate to contact us at cs@mangga-dua.com. We will respond to any questions you ask us.

Finally, feel free to browse our site, and we want you to come back and tell your friends and family. Thank you very much.

Happy shopping!