Terms & Conditions


We DO NOT sell to USA.
Due to our new Postal rules we cannot legally send cigarettes to USA.

 will process each order we receive after receiving your payment.
If you don't receive any email from us (not auto responder) in 48 hours, please email us at: cs@mangga-dua.com

 We'll send your order to delivery address written in your order.

• We're not responsible for package returned because of undelivered order caused by incorrect/ incomplete address.


• We're not responsible for package returned because of unclaimed by addressee to the Post Office. 


• We do not charge anything else beside cigarettes price and we are not responsible for any additional (local) custom costs/duty taxes apart from the price listed in our website may applied in your country.


• We're not responsible for undelivered/ long time delivered order caused hold by Customs. Customs issues and regulations are outside the control of us.


• Any package/s that being held in Customs or any other Government facility, cannot be declared as lost package/s.

• Customer cannot ask for a refund or any replacement if the package/s being held by Customs or any  other Government facility.

• In case of the package/s lost, we will reship the same order, but we can only do it once, and in case of the original package/s arrived in the customer address, we would kindly ask the customer to pay for the reshipped package/s .

• In case of the package/s being returned, as soon as we received the returned package/s, we will inform the customer to arrange reshipment of said package/s.


 We would kindly ask for the customer to pay for the reshipping fee in case of returned package.


 Find out your country's policy for importing tobacco product. Confiscated by Customs not be refunded.

 Your order is delivered by PT Pos Indonesia, which is an Indonesian government company.



You can use your Visa or MasterCard to make payment through SmallWorld or WorldRemit

We use SSL (Secure Sockets Layer) on our ordering page to collect the billing and shipping information. This is mean that sensitive data such as credit card numbers are being encrypted. Don't worry about anything, just be sure you use browser that can support it such as Internet Explorer or Netscape Navigator.

All transactions with Mangga-Dua.Com are safe and secure, and all of your personal information and privacy is used only for processing your order. We at Mangga-Dua.Com NEVER see your credit card number (not that we couldn't be trusted with it!). 

Feel free to browse our site and we want you to come back and tell your friends and family. Thank you very much.